Privacy Statement

PRIVACY POLICY

Thank you for visiting our website operated by Venquix(the “Company”). We are committed to providing an exciting and secure online shopping experience and a high level of personalized service synonymous with the Company. This commitment includes respecting and protecting the privacy of your personal information.

This privacy policy describes the types of information we collect from and about you when you visit our website (each a “Site”). The Sites and all functionality and features of the Sites are collectively referred to as the “Services.” This privacy policy also explains how the Company may use and share your personal information, as well as your ability to control certain uses of it.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy, including the transfer and storage of your personal information in the United States/Canada/Hong Kong, and you agree to the Terms of Use that are incorporated by reference. If you do not agree, please do not access or use the Services.

Q: What information does the Company collect?

A: The Company may collect information from or about you in the following ways:

From the Company's interactions with you: We collect information from and about you, your transactions, and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalog, newsletters, or email lists, enter a sweepstakes, contest, or other promotion, participate in a product review, survey, or other similar program, send a gift or virtual gift card to someone, or otherwise contact us.

If you make a purchase from us, we may also collect your billing address.

Information you provide about a third party: If you send someone else a communication from the Services, we may collect information such as that person's name, phone number, email, and/or shipping address.

Automatically on the Site: We or our service providers may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, users of our online services, and interactions with our emails and online advertisements, and to allow the Company to track analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, the web pages you view, the links you click, your IP address, mobile device identifier or other unique identifier, the sites you visited before coming to our website, the amount of time you spend viewing or using the Site, the number of times you return or other clickstream or site usage data, emails we send that you open, forward or click through to our Site. Collecting this information and linking it to your personal information helps us personalize our website and improve your online shopping experience by saving your preferences while you are visiting a particular site and to help identify site features, promotions, advertisements and offers that may be of particular interest to you and to retarget online and mobile advertisements on the computers or devices you may use.

From Third-Party Sources: We may acquire information from other sources to update or supplement the information you provide or that we collect automatically (such as information to validate or update your address or other demographic information) or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third-party sites.

Combination of Information: We may combine information we receive from or about you, including information you provide to us and information we collect automatically through the Site, as well as information about other computers or devices you use, with information we collect or receive about you from other online and offline sources or from other third-party sources.

Third-Party Analytics and Advertising: We may also use third-party advertising, analytics, and tracking tools to better understand who uses the Site, how people use the Site, how to improve the effectiveness of the Services and their content, and to help us or such third parties deliver more targeted advertising to you across the Internet. These third parties may use technologies such as cookies, web beacons, pixel tags, log files, flash cookies or other technologies to collect and store non-personal information. They may also combine information collected from your interaction with the Site with information collected from other sources. We do not have access to or control over these third parties' use of cookies or other tracking technologies.

Q: What are my tracking options?

A: Some parts of the Site require cookies. By registering and using the Services, you consent to the use of cookies. If you do not consent to the use of cookies, you will not be able to use the Services. Below is a description of the four categories of cookies and examples of how we use them to provide you with the Services:

Strictly Necessary Cookies: These cookies are essential to enable you to navigate and use the features of a website and without them the Services cannot be provided. We use these cookies to, among other things, recognize and maintain your logged-in status during your visit and manage your shopping bag.

Performance Cookies: These cookies collect information about how visitors use the Services, such as which pages they visit, and if they get error messages. This information does not identify you individually and is used in aggregate form to improve our Services.

Functionality Cookies: These cookies allow us to remember choices you make about how you prefer to use the Services and provide you with a more personalized experience, such as your shipping country and currency preferences.

Targeting Cookies: These cookies are used to deliver online advertisements that are relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more information about targeting cookies and your ability to control their use, see the Internet-based advertising section below.

Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to provide you with more relevant advertising and to link data collected across other computers or devices you may use.

To understand your choices for more relevant advertising or to manage your settings, please see the information below:

For more information about managing your privacy and storage settings and opting out of receiving third-party advertiser cookies, you can visit the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices and follow the instructions on how to opt out. For instructions on how to specifically opt out of Criteo's advertising services, please see Criteo's Privacy Policy at https://heartsooth.com/pages/privacy-notice.

If you would like to prevent your data from being used by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout/.

Additionally, information about cookies, including how to refuse them, is available at: www.allaboutcookies.org. On your mobile device, you can also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

We or our service providers may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you on your computer. We use these technologies to personalize and improve your online experience, facilitate processes, and customize and remember your settings. Flash cookies can help our website visitors, for example, set the volume preference associated with a video experience, play games, and run surveys. They help us improve our websites by measuring which areas are of greatest interest to customers. They may be recognized by other websites or by our business or marketing partners. Flash cookies are different from browser cookies, and the cookie management tools provided by your browser may not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. If you disable Flash cookies or other similar technologies, please note that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

Q: How does the Company use the information we collect?

A: The Company may use the information we collect from and about you for any of the following purposes

Validate, confirm, verify, deliver, install and track your order (including processing payment card transactions, arranging for shipping, managing returns and refunds, maintaining a record of your purchases and contacting you about your orders, including by telephone) or to provide customer service for products purchased from us.

Improve your online shopping experience, including as a way to recognize and welcome you to the Site.

To send you catalogs, information, newsletters, promotional materials and other offers from the Company or on behalf of our partners and affiliates.

To provide you with personalized Site content, targeted offers, promotions and advertising on the Site, through other third-party sites or apps, or via email, text messages, offered by the Company or other marketing partners that may be of interest to you.

To improve our sites, products/services, customer service and customer shopping experience.

To use your data in a non-specific aggregate format for analytics and demographic purposes.

To protect the security or integrity of the Site and our business, such as protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.

To contact you when necessary or requested, including responding to your questions and comments and providing customer support.

As otherwise described at the time the data is collected.

Q: What information does the Company share with others?

A: The Company may share the personal information we collect from and about you in the following ways:

Company Affiliates: We may share the information we collect within the Company’s affiliates and any future additions to the Company’s group of affiliates.

Co-Marketing Partners: Certain areas of the Services may be provided to you in association with third parties, such as companies that provide products and services, rewards programs, conduct joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events. Such Services will identify the third party. If you choose to register for any products and/or services provided during the Services, you will be providing your information to both the Company and such third parties, or the Company may share your information directly with such third parties so that such third parties may market their products and our products and services directly to you.

Other Third Parties: The Company may share your information with select partners, affiliates, and other third parties that we believe may have offers or be of interest to you.

Legal; Security: The Company may transfer and/or disclose information we receive from or about you to comply with a legal obligation; to provide information to government authorities as required by law in accordance with applicable law and when we believe in good faith that the law requires it. We also reserve the right to share information with law enforcement and other companies for fraud protection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or to otherwise protect the rights, property, safety or security of third parties, users of the Services, the Company or the public.

Sale of Business: In the ordinary course of our business, we might sell or buy assets. If another entity acquires all or part of the Company or its group of affiliated companies, the information we have collected about you may be transferred to that entity. Additionally, if any bankruptcy or reorganization proceeding is commenced by or against the Company or its group of affiliated companies, such information may be considered an asset of such company and may be sold or transferred to a third party. In the event of a sale or transfer, we will use reasonable efforts to seek to require that the transferee use the personally identifiable information provided through this website in a manner consistent with this Privacy Policy.

Service Providers: We use third-party service providers to perform certain services on our behalf when the information is necessary for them to perform their duties.

Aggregate or Anonymous Non-Personal Information: We may also share or sell aggregate or anonymous non-identifiable information with our affiliates, agents, service providers, business partners or other third parties for their marketing or analytics uses or other lawful purposes. This type of non-identifiable and aggregate information cannot be used to identify you personally.

SMS Marketing and Notifications (if applicable): By entering your phone number at checkout and initiating a purchase, signing up via our subscription or keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed X per month. You may unsubscribe from further text messages by clicking the unsubscribe link. Sending text messages or using automations requires you to enter recipients' phone numbers or names into our importer. We will store and use this data to show you campaign analytics and results, including message delivery status, sent status, and in some cases, whether the purchase resulted in a sale. If you choose to use our link shortener in text messages, we will collect information about whether the link was clicked and use this to display the results in your analytics. Any other third party services that you may choose to use outside of venquix.store (third party link shortener, GA tracking, etc.) will refer you to their specific third party policies with which you must agree. When sending SMS messages, we will pass the data to our SMS carrier for delivery. The information is only shared with our carrier once a marketing campaign has been launched. If your recipients no longer wish to receive messages, they must reply to the message with STOP or contact us at the email address below so that we can successfully unsubscribe them.

Q: How can I view, update or remove my information?

A: If you have made a purchase, you can also contact our Customer Service at the email address listed in the "Contact Us" section below to access or update any of this information.

You may also exercise your rights, subject to applicable laws, to request deletion or restriction of access to your personal data. We may need to retain data for legally permissible purposes and this will be explained to you if necessary.

Q: What choices do I have regarding receiving communications from the Company?

A: If you make a purchase, you will automatically receive promotional emails and direct mail from the Company. We provide our customers with the ability to "opt out" of having their information used for purposes not directly related to the placement, processing, fulfillment or delivery of a product order. We provide you with the following options if you prefer to "opt out" of receiving information or materials that we think may be of interest to you:

Electronic promotional offers: At any time, you have the ability to "opt out" of receiving promotional emails from the sender only by clicking on the "unsubscribe" link in any promotional email you receive. Additionally, if you have an online account, you can change your email preferences regarding our emails by logging into the "Your Account" section of the website.

Direct Mail Promotional Offers: If you would like to be removed from our Company Catalog mailing list, please contact a customer service representative by email to stop receiving paper catalogs.

Other Contact: In all cases, you may email us at the email address listed in the “Contact Us” section below.

Q: What are my California privacy rights?

A: If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliates for their direct marketing purposes of personal information to third parties or affiliates for their direct marketing purposes. To make such a request, please send a written request to the following email address specifying that you would like a copy of the Company’s “California Privacy Rights” notice: service@venquix.store. Please include “Attention: California Privacy” in the subject line. We are not responsible for notices that are not labeled or sent properly or that do not contain complete information. Please allow up to 30 days for us to process your request. You can submit this request once a year.

Non-affiliated third parties are independent of the Company, and if you wish to receive information about your disclosure choices or to stop communications from such third parties, you should contact such non-affiliated third parties directly.

Q: What about children's privacy?

A: Protecting children's privacy is important to us, and the Site is not intended for children under the age of thirteen. We do not direct the Site to such children, nor do we knowingly collect any personal information from such children. If you are not 18 years of age or older, you are not authorized to use the Services. If the Company becomes aware that a child under the age of thirteen has provided personally identifiable information to the Site, it will use reasonable efforts to remove such information from its files. Parents should be aware that there are parental control tools available online that they can use to prevent their children from submitting information online without parental permission or from accessing material that is harmful to minors.

Q: What about security?

A: We have taken certain physical, administrative, and technical measures to safeguard the information we collect from and about our customers and site visitors. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information using Secure Socket Layer (SSL) technology.

Q: What about other websites?

A: Our website may include links to third-party websites that are not affiliated with the Company. These websites may send their own cookies to visitors, collect data, or solicit information. The privacy policies of these other websites may be very different from our policy. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any personal information provided to or collected by such third-party sites.

Q: Where and for how long is my data stored?

A: Your personal information may be stored and processed on servers in the United States/Canada/Hong Kong and are subject to the laws of the United States/Canada/Hong Kong. The servers and databases in which your information may be stored may be located outside the country from which you are accessing this website and in a country where data protection and other laws may differ from your country of residence. We may disclose your personal information in response to inquiries or requests from government authorities or to respond to legal proceedings in the countries in which we operate. You consent to such cross-border transfer of your personal information.

Personal information that we collect, access or process will only be retained for as long as is necessary to fulfill the purposes for which it was collected, as necessary for our legitimate business purposes or as required or authorized by law. Personal information that is no longer necessary to fulfill the identified purposes will be destroyed, deleted or de-identified or anonymized.

Q: What if I live internationally?

A: Our digital operations are conducted, in whole or in part, in the United States/Canada/Hong Kong. Regardless of where you live, you consent to the transfer, processing, and storage of your personal information in the United States/Canada/Hong Kong and allow the Company to use and collect your personal information in accordance with this Privacy Policy.

Q: How does the Company communicate changes to this Policy?

A: Any changes to our Privacy Policy will be posted here so that you are always aware of what information we collect, how we may use that information, and whether we may disclose it to anyone. Your continued use of the Site following the posting of changes to these terms will mean that you accept those changes.

Q: Who can I contact if I have additional questions or concerns about this policy? How can I file a complaint?

A: We encourage you to contact us if you have any questions or concerns about our privacy practices. Please feel free to contact Venquix Limited customer service by email at service@venquix.store. For all unsubscribe requests, please contact service@venquix.store.. For privacy-related questions, please contact us at service@venquix.store.

We are transparent about how we collect and use personal information and welcome your questions and concerns. If you have any concerns or complaints about how we handle your personal information, please contact us at service@venquix.store. To the extent you believe that we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country in which you reside and/or in the United States. You may contact the United States Federal Trade Commission regarding your concerns. For more information, see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for currency conversion purposes. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). We do this so that the selected currency remains selected and consistent as you navigate our website so that prices can be converted to your (visitor's) local currency.